what to expect in therapy with us

Welcome to Kinship Counseling Collective

Frequently Asked Questions

Clock face showing 12:15

You Deserve to Be Seen, Held, and Supported

Finding the right therapist can feel overwhelming — we get it. Below are answers to common questions about how we work and what to expect when you reach out. Each specialty page also has its own FAQ section if you want to go deeper.

This is your space. Welcome to Kinship. 🖤

At Kinship Counseling Collective, we know that finding the right therapist and understanding how therapy works can feel overwhelming. Below are answers to some general questions about working with us. Each of our specialty areas’ pages (see below) has its own FAQ section.

This FAQ page is a starting point for understanding how we work and what to expect when you reach out.

Free Consultation

We offer a free 20-minute consultation to help you figure out if Kinship is the right fit. You'll have a chance to share what brings you to therapy, ask questions, and get a feel for how we work. If it feels like a good match on both sides, we'll move forward from there — no pressure, no rush.

To schedule, email us at info@simplykinship.com or use the Book a Free Consult button on this page.

FIRST THERAPY SESSION

Once you decide to move forward, we'll send you a brief intake packet to complete before your first session. When you arrive, you won't need to explain yourself from scratch — we've read what you shared and we're ready to get to work.

Colorful sign with geometric triangle pattern and the words "You belong" surrounded by purple and green leaves.

 FAQ

  • Kinship is a group of therapists and healers with diverse backgrounds, modalities, and lived experiences — practicing in community, not in isolation.

    What that means for you: if you're working with one of our therapists for individual therapy, another Kinship clinician may be supporting your relationship, family, or other needs. We collaborate across specialties — with your consent — so all parts of your healing are seen and supported.

    You're not just getting a therapist. You're being held by a collective.

    At Kinship, we work collaboratively. This means:

    • If you are working with one of our therapists for individual therapy, another Kinship therapist may be supporting your relationship, family, or workplace needs.

    • We partner across specialties (with your consent) to ensure that all parts of your healing are seen and supported.

    • You are not alone in this process—you are held by a community of practitioners committed to your well-being.

  • We are a self-pay practice — we do not bill insurance directly. Session fees vary depending on the clinician and session type. All fees are discussed and agreed upon before your first session.

    We offer an Access Rate (sliding scale) for clients who need it. If cost is a concern, reach out and we'll figure out what works. We believe therapy should be accessible, and we'll do our best to find a path forward.

    Before your first session, you'll receive a written Good Faith Estimate outlining your session fee and frequency — this is required by law and ensures there are no surprises.

  • We ask for at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations and no-shows are charged the full session fee.

    Life happens — we get it. If something unexpected comes up, just reach out and talk to your therapist. We're human too.

  • We are primarily a virtual practice, offering telehealth to California residents statewide. In-person sessions are available in the Bay Area and Sebastopol, Sonoma County for those who prefer to meet in person or for certain types of work that are best done face to face.

    Oregon telehealth is available with Raquel Wells only.

  • We accept all major credit and debit cards through our secure client portal. Payment is processed automatically at the time of your session — no invoices, no chasing receipts.

  • We do not accept insurance directly. We are a self-pay practice.

    If you have out-of-network benefits, we can provide a superbill — a detailed receipt you can submit to your insurance for potential reimbursement. We recommend checking with your insurance provider about your out-of-network coverage before getting started.

  • Within 24–48 hours, someone from our intake team will email you to schedule a free 20-minute consultation. They'll offer a few available times or ask for your availability — the sooner you respond, the sooner we can get you on the calendar.

    Your consultation is a virtual call where you can ask questions, share what's bringing you to therapy, and get a feel for how we work. We use that conversation to match you with the therapist who is the best fit for what you're navigating.

    Already have a specific therapist in mind? Just mention their name in your email, and we'll have them reach out directly.

    After your consultation, take whatever time you need. When you're ready to move forward, scheduling your first session is the next step — and we'll make that part easy too.

For FAQ on our areas of specialties click learn more

Ready to Begin?

Healing starts with connection. Whether you're seeking therapy, clinical supervision, or simply a space where you can feel seen and supported, we’re here to walk alongside you. You don’t have to do this alone. Reach out today, and let’s take the next step together.

Black background with white text forming a semi-circle that reads 'THE COLLECTIVE'.